Under the applicable regulations, as a contracting consumer, you have the right to cancel the Contract at any time. You have a right of withdrawal of 15 days from the day following the delivery of the products, otherwise the sale is deemed to be firm and final. Subject to compliance with all the following terms and conditions, the seller will refund you.

• The use of this right of withdrawal for defective products must be notified in advance by e-mail to the following address: bonjour@orta-store.com, accompanied by photos of the defect in question.
• We do not carry out exchanges, if you wish for a new size, a new colour or even a new piece, you just have to proceed with your return request and place a new order on the e-shop.
• If we make an error in the delivery of the product, we will, if possible, reship it.
• You have fourteen (14) days after your purchase to return your items. Items must be returned in their original packaging, in new condition, with original tags, unworn and unwashed.
• For any item returned stained or damaged, the cost of packaging, washing and/or dry cleaning will be deducted immediately from the refund.
• The consumer is furthermore informed that the right of withdrawal does not apply to personalised products and custom-made products.
• The return of the product is at the expense of the consumer if the place of delivery is outside metropolitan France, Belgium, Germany, the Netherlands and Luxembourg.

If you have any questions, do not hesitate to contact us by email at bonjour@orta-store.com or by phone on +32 2 620 13 79 / +33 1 79 73 22 24.

If you consider that the product is visibly defective or does not conform to the Contract at the time of delivery, you must contact us by e-mail on bonjour@orta-store.com with details of the product and a description of the defects/damage found. Otherwise, no claim will be valid and no return or exchange will be possible.

You can also contact us by phone at +32 2 620 13 79 or +33 1 79 73 22 24 where we will inform you of the steps to follow.

Our liability in respect of any product purchased via our website is strictly limited to the purchase price of that product.

Nothing in these Terms and Conditions shall exclude or limit our liability for:

1. death or personal injury caused by our negligence;
2. fraud or gross negligence, including on the part of our employees or agents; or
3. any matter for which it would be illegal or contrary to law for us to exclude or limit, or attempt to exclude or limit, our liability.

Subject to the following paragraph and to the extent permitted by law, and except as otherwise provided in these Terms and Conditions, we do not accept any liability for consequential losses arising as a side effect of the main loss or damage and arising or caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including but not limited to: (i) loss of profit or revenue; (ii) loss of business; (iv) loss of anticipated savings; (v) loss of data; and (vi) waste of management time or labour.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or obtained from this website, except as expressly provided on this website.
All product descriptions, information and materials on this site are provided "as is" and without warranties of any kind, express, implied or otherwise.
To the extent permitted by law, but not to the exclusion of what may not be lawful in the case of consumers, we disclaim all warranties.
The provisions of this section shall not affect your statutory rights as a consumer or your right to cancel.

You acknowledge and agree that any copyright, trademark or other intellectual property rights in the information or content on this site shall at all times remain with us or our licensees.

You are permitted to use this information to the extent expressly permitted by us. This does not prevent you from using this website to the extent necessary to make a copy of any order or details of a Contract.

You may not misuse this website by knowingly introducing viruses, Trojan horses, logic bombs or other malicious or technologically harmful material. You will not attempt to gain unauthorised access to this website, the server that hosts this website or any other server, computer or database linked to our website. You agree not to attack this website via a "denial of service" attack or a distributed denial of service attack.
Violation of this provision may constitute a criminal offence under applicable law. We will report any such breach to the relevant law enforcement authority and will cooperate with the relevant authority to disclose the identity of the hacker. Similarly, in the event of such an infringement, your right to use this website will cease immediately.
We accept no responsibility for any loss or damage resulting from a "denial of service" attack, virus or other malicious or technologically harmful software or material on your computer, equipment, data or information arising from your use of this website or from your downloading of any content from it and from content to which this website links.

Links to third party websites and documents may appear on our website; such links are provided for information purposes only and we have no control whatsoever over the content of such websites or documents. Accordingly, we will not accept any liability for any loss or damage that may arise from the use of such links.

Applicable law requires that some of the information or communications we send to you be in writing. When you use this website, you agree that communications with us will be primarily electronic. We will contact you by e-mail or inform you by posting notifications on this site. For contractual purposes, you agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. These requirements do not affect your statutory rights.

All notifications sent by you to us must be sent by e-mail (bonjour@orta-store.com). Subject to and except as otherwise provided in clause 16, we may send notifications to you at the email or postal address you provide to us when you place your order.
Notices shall be deemed to have been received and properly given when posted on our website, 24 hours after an e-mail is sent, or three days after a letter is sent. To demonstrate delivery of a notification, it will be sufficient to prove, in the case of a letter, that such letter was properly sent, stamped and posted, and in the case of an email, that it was sent to the email address provided by the recipient.

The Contract between you and us is binding on you and us and our respective heirs and assigns.
You may not transfer, assign, charge or otherwise dispose of any Contract, or any of your rights or obligations under it, without our prior written consent. You may not transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of your rights or obligations under it, at any time during the term of the Contract. For greater clarity, no transfer, assignment, charge or other disposition will affect any legal rights you may have as a consumer or in any way negate, reduce or limit any warranty we may have given you, whether expressed or implied.

We shall not be liable for any failure or delay in performance of our contractual obligations caused by events beyond our reasonable control ("Cases of Force Majeure").
A Force Majeure Event includes any act, event, non-performance, omission or accident beyond our reasonable control and includes in particular (without limitation)

1. strikes, lockouts or other industrial action;
2. civil commotion, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or undeclared) or threat or preparation for war;
3. fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters;
4. the impossibility of using rail, sea, air, road or other private or public transport;
5. the impossibility of using public or private telecommunications networks;
6. acts, decrees, legislation, regulations or restrictions of any government;
7. strikes, failures or accidents in shipping, postal or other transport.

Our performance under any Contract shall be suspended for the duration of the Force Majeure Event and our time for performance shall be extended accordingly. We shall use our best endeavours to put an end to the Force Majeure or to find a solution that allows us to perform our contractual obligations despite the Force Majeure.

If we waive, at any time during the course of the Contract, our insistence on the strict performance of any of your contractual obligations, or any of these Terms and Conditions, or if we waive any of our rights or recourse to which we are entitled under the Contract, this shall not constitute a waiver of such rights or recourse and shall not relieve you from compliance with such obligations.
A waiver by us of any breach shall not constitute a waiver of any subsequent breach.
No waiver by us of any of these Terms and Conditions shall be effective unless we expressly state that it is a waiver and you are notified in writing in accordance with the Notifications section above.

If any provision of these Terms and Conditions or of a Contract is found to be invalid, illegal or unenforceable by any competent authority, it shall be severed from the remaining provisions which shall remain valid to the extent permitted by law.

These Terms and Conditions and any document expressly referring to them represent the entire agreement between you and us in relation to the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or written.
We each acknowledge that in entering into this Agreement neither of us has relied on any representation, undertaking or promise given by the other or implied by any oral or written statement made in the course of negotiations prior to this Agreement between you and us, except as expressly stated in these Terms and Conditions. Each of us waives any recourse to any misrepresentation made by the other, either orally or in writing, prior to the date of the Contract (unless such misrepresentation was made fraudulently) and the only recourse shall be to terminate the Contract as provided in these Terms and Conditions.

We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the terms and conditions in force at the time you order our products or use this website, unless a change to these terms and conditions is required by law or a regulatory authority, in which case it will apply to orders you have previously placed.

Contracts for the purchase of products concluded through our site shall be governed by Belgian law.
Any dispute arising out of or in connection with such Contracts shall be subject to the non-exclusive jurisdiction of the Belgian courts.
The provisions of this article shall in no way affect any legal rights you may have as a consumer.

We are LES COMPTOIRS D'ORTA SPRL and we process your personal data as co-processors. This means that we are jointly responsible for the processing and protection of your personal data.

Among other purposes, we will use your data (obtained online) to manage your registration as a user, to manage the purchase of products, to answer your questions, and to send you personalised communications.

We are competent to process your data for various reasons. The most important is that it is necessary to fulfil the contract you have entered with us by registering and making a purchase, although there are other reasons why we are permitted to do so, such as the need to answer your questions or the consent given to send you our newsletters.

We share your data with our logistics team who help us to deliver to you efficiently and as quickly as possible. We also share your data with our development team who help us solve IT problems.

You have the right to access, correct and delete your personal data. In some cases, you also have other rights, for example, the right to object to the processing of your data or the right to portability.